Reflection on ‘Building a Collaborative Workplace’

“Collaboration is a process through which people who see different aspets of a problem can constructively explore their differences and search for solutions that go beyond theoir own limited vision of what is possible.”
Building a collaborative workplace, AnecdoteCollaborativeWorkplace_v1s.pdf (541.552 Kb)
Shawn Callahan, Mark Schenk and Nancy White from the Full Circle Associates website: http://www.fullcirc.com

Callahan, Schenk and White state that ” today we all need to be collaboration superstars”.  The article discusses how a new environment for getting things done is evolving. Technology has made it easier to communicate, to share ideas and to work collaboratively without the need to occupy the same physical space and now with the pace of change we need to be link up with people with complementary skill sets to meet increasingly complex outcomes.

The article discusses that fact that collaboration skills do not tend to be taught. Having just completed a collaborative project using a wiki with my uni colleagues, I began to reflect. What collaboration skills did we use and how could we teach these?

Some of the skills that we needed were to be open and honest about our ideas and those of others in the group, to be receptive to other people’s point of views, to have the ability to take and give constructive criticism in a supportive and accepting way, to accept that it is a joint piece of work and you will not always agree with everything that is done, to not take over and to encourage others to share their ideas as well.

I have always thought that good team skills in really an extension of being a good human being and now I am starting to think collaboration is just taking good teamwork skills to the next level.

I think the big difference is that in team work often the work is parceled out and worked on individually whereas in a collaborative experience that notion of proprietary ownership is dismissed.

Perhaps it is best summed up by a statement in our group standards for our collaborative wiki project:
“Edit the entry as though it was your own, but with consideration and respect for differing viewpoints.”

 Thanks JuJu Members – it was a stimulating experience to work with you all. Truly the whole ended up being greater than a sum of the parts!

 

Reflection #3 on Wenger – Who’s driving?

“One can design systems of accountability and policies…..but one cannot design the practices that will emerge…One can design roles, but one cannot design identities that will be constructed through these roles. One can design visions, but one cannot design the allegiance necessary to align energy behind those visions….One can design work processes, but not work practices; one can design a curriculum but not learning.” Pp. 229, Communities of practice, Wenger, 1999.

As we begin the process of designing a learning community in our group, re-reading this passage in Wenger was initially a bit discouraging. It seems there is only so much we can do to design an effective learning community, we have to accept that the community will start to take on a life of its own and determine its own direction. On reflection, I actually found this concept empowering. What we are doing is creating a vehicle for learning, but then handing over the navigation and driving to those who started off as the passengers. It our role as designers to then be responsive and reactive to the needs of the community and to provide the necessary frameworks as needs and wants emerge.

Reflection #2 on Wenger – Learning transforming identities

“…because all learning eventually gains its significance in the type of person we become.” Pp. 226, Communities of practice, Wenger, 1999.

One thing about learning is that you will never know when things you learn become useful later in life. When I was living in Singapore in the mid nineties, my employed paid a web design company (there wasn’t a lot of choice then) to design their site. It was expensive and inadequate. I bought a book ‘html for dummies’ and said I’ll make the site for $1000. And I did! And then I taught Primary school students how to code in html and they made web pages showing all the Australian lollies they were missing in Singapore with scanned images of the wrapper papers.

At the time (oh how naïve) I thought I am never going to use this skill again. In the end it has turned out to be one of the most important skills I have developed.  Wenger is right, eventually, all learning gains significance through the skills we develop and how that transforms as us a person and our ability to participate and negotiate meaning.

This unassuming skill has certainly transformed my life and my identity in many ways I did not expect 13 years ago!

Reflection #1 on Wenger – Influence of perspectives

“The perspectives we bring to our endeavours are important because they shape both what we perceive and what we do.” Pp. 225, Communities of practice, Wenger, 1999.

So this means the first stage of designing an effective learning experience is to determine the perspectives from which potential learners will be approaching their learning. This is a challenging thing to do! Can we survey students? But then can we trust their disclosures? Perhaps they will be influenced by other factors and say what they think we want to hear. Perhaps they are not fully aware of their own perspectives, especially at a subconscious level.

In the learning community I examined (php coders), the community may be a diverse group of people but their perspectives that relate to php coding and online learning are all fairly similar. I would suspect most of the group is self-taught to some extent, most of the group is used to finding online support for tech issues and all of the group know the frustration of trying to resolve a programming issue. This results in a fairly cohesive community who achieve fairly specific outcomes as they are all entering the community with similar perspectives and common goals.

Wenger Reading – Where to Begin?

‘Communities of Practice’ – Wenger (1999)
This extract from the final chapters of Communities of Practice, by Etienne Wenger – provides us with a dual framework: 1) as a participant – which aspects of design to you notice are present (or not) in your community and 2) as a designer – as we prepare to move into the second part of the subject, it provides us with a framework for our own designs.
F
ocus on part 1 – your community experiences.
How does Wenger’s work inform your analysis of your community?
.

There was just soooo much in this reading (as you can see in the three summaries below in which I was actually pretty ruthless and left out heaps of stuff I would have normally included only because otherwise the summary was going to end up as long as the reading). I can see again I am going to have trouble being ‘brief’ in my response to this article.

So instead of just recording all my responses as to how Wenger’s work informs my analysis of my community, I am going to just wait a few days and see which of all the thoughts swirling around floats to the top – what really speaks most to me based not on first thoughts and reactions but instead on considered reflection.

So in the words of Arnie, ‘I’ll be back’.

UPDATE A FEW DAYS LATER

I have decided that there is so much I want to discuss in the Wenger article I am just going to post a series of blogs over a period of time to respond to the questions above.

Summary Part 3 – ‘Communities of Practice’ Wenger

SUMMARY NOTES of the key concepts in: Chapter 11, ‘Communities of Practice’ – Wenger

PART 3: ORGANIZATIONS

Communities of practice differ from institutional entities:

  • they negotiate their own enterprise
  • they arise, evolve and dissolve according to their own learning
  • they shape their own boundaries

There are two aspects to the organization – the designed organization (the institution) and the practice which gives life to the organization and is often a response to the designed organization.

A. DIMENSIONS Continue reading

Summary Part 2 – ‘Communities of Practice’ Wenger

SUMMARY NOTES of the key concepts in: Chapter 10, ‘Communities of Practice’ – Wenger

PART 2: LEARNING ARCHITECTURES

Need a skeletal architecture for learning (purpose of a conceptual architecture is to lay down the general principles of design ie state what needs to be in place)

So must recast the conceptual framework, laying out the basic questions that must be addressed and basic components that must be provided for a design of learning. Conceptual architecture can guide design by outlining:

  • i) general questions, choices and tradeoffs to address
  • ii) general shape of what needs to be achieved – basic components and facilities to provide

A. DIMENSIONS (of the ‘space’ of design for learning)

1. Participation & Reification (which are dimensions of both practice and identity)

  • both avenues for influencing the future (whether person or practice)
  • ensures some artifacts in place: tools, plans, procedures
  • makes sure right people are at the right place in the right kind of relation to make something happen
  • design cannot be a choice between these two – design for practice must be distributed between participation and reification (realization depends on how these two fit together)
  • therefore design involves decisions about how to distribute between these two: what to reify, when and with what forms of participation, who to involve and when and with respect to what forms of reification
  • this means trade-offs: rigidity vs adaptability, partiality of people vs ambiguity of artifacts etc Continue reading

Summary Part 1 – ‘Communities of Practice’ Wenger

SUMMARY NOTES of the key concepts in: Synopsis, ‘Communities of Practice’ – Wenger

PART 1: SOCIAL PERSPECTIVE

Perspectives are important because they shape what we perceive and what we do.

We often learn things without having any intention of becoming full members in any specifiable community of practice.

Some learning is best done in groups while some learning is best done by oneself.

Social Perspective on learning:

  • Learning is inherent in human nature (an ongoing and integral part of our lives)
  • Learning is first and foremost the ability to negotiate new meanings (involves our whole person)
  • Learning creates emergent structures (requires structure and continuity to accumulate experience and enough discontinuity to renegotiate meaning – constitutes elemental social learning structures)
  • Learning is fundamentally experiential and social (involves our own experience of participation and reification – is a realignment of experience and competence, whichever pulls the other)
  • Learning transforms our identities Continue reading

READING Week 5 – Keeping up with the Jones’

Chapter 4: Social Learning – Cornford (1999)
What are the significant aspects of social learning theories that relate to learning communities / networks? Again – aspects of the works in this chapter can be useful frameworks for analysing your community. You may like to select a framework or focus for analysis – even before you select your community! This will also provide you with some focus when researching further for articles in journals.

I found Cornford’s discussion on social learning theories particularly interesting in relation to two specific communities I am currently exploring.

Impact of Social Comparison Theory on the search for an online community.

In my search for an online community to be examined as the subject of our first assignment, I directly experienced many of the phenomenon discussed by Cornford around social comparison theory.

Continue reading

READING Week 4 – Now play nicely together…

Chapter 3: Social Psychology of Adult Learning – Saunders (1999)
Reviewing the chapter with our focus of learning communities as a framework – how will the various different theories and perspectives apply to our context? Already we have some experience with self-disclosure (look at our Profiles on Ning!) Review some of our discussion forums for learning conversations…. just for starters.

There was so much in this article that was relevant to our focus of learning communities as a framework that I am going to focus just on the top 5 areas that I found most interesting.

1. ADULTS AND GROUPS

There was much discussion and research presented in this chapter about the concept that adults will learn more effectively through interaction with others and participation in groups. Yet my observation has been that many adults prefer a lecture-style presentation than having to participate in a group activity.

Continue reading

SUMMARY Week 4 – ‘Social Psychology of Adult Learning’ Saunders

SUMMARY NOTES of the key concepts in: Chapter 3, Social Psychology of Adult Learning – Saunders

THIS ARTICLE COVERS:

Themes relevant for learning in group contexts

  • Overview of research in social psychology
  • Social Learning Theory
  • Social Comparison Theory
  • Social Judgment Theory
  • Self Disclosure
  • Feedback
  • Learning Conversations

Continue reading

READINGS Week 2 – Horizon Report 2007 Focus Qus

Horizon Report 2007. Review your familiarity and current practices against the key emerging technologies highlighted in this report.

1. User-created content (blogs, photostreams, wikibooks, machinima clips)

Prior to this subject, I had little experience with user-created content apart from Wikipedia and YouTube and have had no experience in integrating them as part of an educational process.

2. Social networking (the reason students log on – may represent a way to increase student participation) Continue reading

READINGS Week 2 – Horizon Report 2008 Focus Qus

Horizon Report 2008. Review your familiarity and current practices against the key emerging technologies highlighted in this report.

1. Grassroots video

This is one I have been spending a lot of time on lately. On one of my sites I have lots of video clips and I have been constantly exploring different formats and ways of encoding the file to see what gives me the best results. At the moment I am evaluating a number of streaming video services. My biggest issue with video is that there seems to be no standards yet and so there are infinite ways you can put video on the web but no best practice. In fact, I’d love to be able to film some of you tomorrow at the block doing a 20second clip on topics like how you study and learn or how you manage time etc. Continue reading

SUMMARY Week 2 – Horizon Report (2007)

SUMMARY NOTES of the key concepts in: Horizons Report 2007

KEY TRENDS

  • Environment of higher education is changing rapidly (costs, budgets, mode , student profile).
  • Increasing globalization is changing the way we work, collaborate and communicate (wider perspectives, resources and more workers)
  • Can’t assume information literacy
  • Academic review is out of sync with the new scholarship
  • Notions of collective intelligence and mass amateurization are pushing the boundaries of scholarship
  • Students views of what is technology is different from faculties Continue reading

SUMMARY Week 1 – ‘Minds on Fire’ Seely Brown and Adler (2008)

SUMMARY NOTES of the key concepts in: Minds on Fire: Open Education, the Long Tail, and Learning 2.0, Educause Review, January/February 2008, Seely Brown, J. & Adler, Richard P. (2008)

 BACKGROUND

The world has become:

  1. Flat – can connect between anywhere and be globally competitive
  2. Spikier – places that are globally competitive are those with robust local ecosystem of productive resources.

Continue reading

SUMMARY Week 1 – ‘Learning, Working & Playing in the Digital Age’ Seely Brown & Duguid (1999)

SUMMARY NOTES of the key concepts in: Learning, Working & Playing in the Digital Age by Seely Brown and Duguid (1999)

‘Growing Up Digital’ : our perception might be different from what we first thought: multiprocessors but are they still concentrating?

KEY FEATURES OF THE NEW WEB

  • Transformative infrastructure
  • May take 20-50 years to enact new social practices (interest in ARPA net been around 25 years) that leverage the potential of the infrastructure (and have necessary complementary assets in place) Continue reading

READINGS Week 1 – Crystal Ball Gazing

Seely Brown certainly had remarkable insight into the direction that learning in the digital age would travel. So what has changed since then? Seely Brown & Duguid (1999) and Seely Brown & Adler (2008)
  • Infrastructure (eg. broadband and speeds) and availability and access have improved for the majority of Australians. Computers are faster and cheaper. Internet is not just restricted to computers either, we can use mobiles and other devices as well.
  • The web has gone from being perceived as a means to either send a ‘letter’ quickly or a faster way to browse an ‘encyclopedia’ to being an integral part of our lives – we do banking and pay bills, shop online, communicate (even date!), contribute and blog, develop ideas, create and explore our own identities online and relationships with others. For many when their ‘internet’ crashes, their lives grind to a halt! Seely Brown’s prediction of the shift of using technology to support relationships (as opposed to individual experiences) has certainly been validated. Continue reading